About Us

Audra

Hi - my name is Audra Lamoon - strange name but I love it! When telling people how to pronounce my name I tell them to say "ordra pint for me please"!

I live in Kent in a little seaside town called Deal with my dog Coco. My career began in the passenger shipping industry, working for market leaders Sealink British Ferries, P&O European Ferries and Hoverspeed. My key roles were Passenger Manager, Training Manager, Deputy Port Manager and Promotions/Duty Free Retail Manager.

I progressed into the arena of Facilities Management, working in a senior management position for Pfizer UK Limited focusing on managing refurbishment, relocation, building and engineering facilities on multiple sites. Through these roles I was fortunate to work in various locations including the United States, Ireland and the developing regions of the enlarged EU.

As a Senior Consultant I have managed the demanding expectations of companies such as LUL, the world's number one media company and Railtrack, delivering workshop solutions on projects in varied sectors. I am totally people focussed establishing relationships based on trust, respect, professionalism and fun!

These are the things I do in our company's Your Impact and Kawader Impact:

  • Private and professional coaching for executive business performance
  • One on one' coaching and development of training videos
  • Presentation skills and presentation critiques for large bids
  • PFI Consultancy
  • All the finance stuff - because Sue won't!
  • Getting ideas off the ground
  • Tailoring training course designs for company's in construction, shipping, hotels, Government, media, PR, leisure industries
  • Global networking activities
  • Partnering and Associate formation
I also help to raise the profile and funds for dog charities and have helped raise funds for the construction of a veterinary hospital for wildlife, forming relationships with media to include television exposure and various events to raise awareness. This all makes me sound not like me - but when it comes to work I am really adamant about getting it right and giving the client what they need - outside of work - well that is another book!

Sue

Hi my name is Sue Gilkes - like Audra people have trouble pronouncing my name too - the surname that is! If you're having trouble pronouncing my first name, we may have trouble! So phonetically it's Soo Jillkes - Does that help? Well regardless - it doesn't really matter - I have been called many things! I don't mind.

Ok - I live between Bristol and Bath - with 2 of my children - well one is an adult now and whose boyfriend lives with us and one is sixteen. The eldest has left home but lives down the road. I have three dogs currently - Holly my own dog and Rocky and Pippa my foster dogs - but Rocky will stay forever now - too old to move on and Pippa - well she is my naughty child - plays up each time I find her a home so she gets returned! I'm a grandma at 43 to 3 grandchildren! Shocking and lovely!

In regards to work, my style is apparently one of 'doing it'! Experiential learning, self discovery and on the job training. In my opinion training is often a waste of time and money - unless it is immediately transferred to the work place, is relevant to the work place and provides a return on investment. I like nothing more than a challenge of a target of improvement.

I have written weekly columns on Customer Service and Leadership for a national newspaper abroad and am a Certified Business Professional Instructor (CBPI) in Leadership, Customer Service and Sales. My strength (we don't believe in weaknesses!) has always been my relationships and practicality - asking straightforward questions and giving straight answers - when a business is at stake, real action is required.

These are the things I do in our company's Your Impact and Kawader Impact:

  • Management training
  • Leadership Programmes
  • Effective Meetings
  • Customer Service
  • Consultative Selling
  • Counselling skills for managers
  • Coaching services
  • Communication skills
  • Performance management
  • Time Management
  • Goal Setting
  • Stress Management/Meditation

I also have to do the techy side of things as Audra won't, just like I won't do the finance - we're a match made in heaven! I also am a avid dog fan as you may have gathered and quite often in the summer you can find me on a stall trying to get people to part with their cash for dogsfriends.

What else can I say? I love walking and reading, want to live back in Barbados - that is one of the things I get called 'Barbados Sue'. Love to have a drink and a giggle. So that's it, enough from both of us - if you want to know lots more - and if you haven't already bought the book - then you better hurry up! You can find it here: www.blondesinbusiness.com/html/products.htm

The personal side of Audra and Sue signing off on to what we do as a business.......

Since its creation Your Impact has been privileged to prepare and deliver bespoke training services to a diverse selection of blue chip clients. We deliver programs to the retail, media, PR, hotel, construction, engineering, Government, financial and education sectors as well as private and rail.

For a sample list of clients click here

  • Your Impact is an international training organisation, delivering business skills training and development, business performance coaching, Health and Safety & Security and consultancy to a wide variety of corporate clients and across various sectors in the UK, Europe, USA and the Asia Pacific Region
  • Your Impact are experts in personal development, helping your company to retain, develop and grow the best people to deliver outstanding results that have a major impact on your business.
  • We have our own team of dedicated, highly qualified trainers who must meet stringent training guidelines to deliver high impact learning programmes that give your people the wings to fly.
  • Because every company we support has a different need, we understand that your company and each team within your company has its own uniqueness and individuality. As a result we work with you to provide bespoke training that fits your organisations vision and values.
  • We work collaboratively alongside and in partnership with other professional training bodies and organisations to ensure all the needs of our clients are fulfilled.

Our International Capabilities

We have several beliefs that we would like to share with you up front, these are based on honesty, real life experiences and a determination to prove that training is effective, does offer return on investment and can be a life changing experience.

Our Key beliefs are:

  • Frustration is keep doing what you have always done and expecting different results!
  • Training is a waste of time and money if it does not have a direct and positive Impact on business objectives
  • Training needs to be an experience, because experiences cause us to think differently, and a behaviour change requires different thinking!
  • That each company has a different need that is unique and each team within that company has a uniqueness and individuality that often cannot be met with a one for all and all for one approach

Based on our beliefs we offer associates who are experts with real life experience, enabling them to relate and build relationships that are based on trust, respect and commonalities. If you have six divisions with a need for time management (we like to call it self-management!) we can offer a trainer with experience of each department’s speciality, a customer service focused trainer, an operations focused trainer, an IT focused trainer etc. Whatever your need, whatever your focus we have a trainer that will suit you.